Discover lessons from financial services institutions and other organizations that successfully transformed in response to COVID-19. This white paper by Harvard Business Review Analytic Services, The Way Forward with Digital Transformation Accelerated by a Pandemic, explores strategies that organizations have discovered to:
- Put employee and customer needs at the heart of decision making.
- Embrace new ways of doing business, breaking old models.
- Build on existing transformation initiatives and technology investments.
- Augment human capabilities with technology to increase productivity.
- Incorporate their purpose and vision into new strategies to maximize impact.