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(Whitepaper) Empowering Frontline Workers to Gain a Competitive Edge

Empowering Frontline Workers with Microsoft Cloud Technology

Firstline workers play a highly visible and critical role for retailer companies.

They’re the human faces in stores who guide consumers to desired products, provide custom services to frequent customers, close the loop in orders made online for in-store pickup, and engage with clients in many other ways. In short, customer experience hinges on the talent, skills, and knowledge of firstline—often also called frontline—workforces. They must be equipped to meet rising customer expectations, deliver high-quality engagements, and continue seamless shopping experiences from online to in the store.

Firstline Workers_BYL Ebook Empowering Firstline Workers to gain a competitive edge

Qusai Poonawalla

For over 18+ years, Qusai has been leading a team of passionate technology experts dedicated to helping small & mid-sized businesses leverage the power of cutting-edge technology to achieve High Performance & Exponential Growth.

Follow Qusai on Linkedin @qusai53

Enable Employees to Securely Work From Home While Keeping Full Control of Company Data