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(Whitepaper) Empowering Frontline Workers to Gain a Competitive Edge

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Empowering Frontline Workers with Microsoft Cloud Technology

Firstline workers play a highly visible and critical role for retailer companies.

They’re the human faces in stores who guide consumers to desired products, provide custom services to frequent customers, close the loop in orders made online for in-store pickup, and engage with clients in many other ways. In short, customer experience hinges on the talent, skills, and knowledge of firstline—often also called frontline—workforces. They must be equipped to meet rising customer expectations, deliver high-quality engagements, and continue seamless shopping experiences from online to in the store.

Firstline Workers_BYL Ebook Empowering Firstline Workers to gain a competitive edge

Mohammed Yusuf

Passionate about Digital Transformation, Cloud & MarTech

For over 18 years, Mohammed has been working at the intersection of business, technology & marketing to help businesses transform & grow in an ever-changing world.

At Burhani, he leads a team of passionate technology professionals focussed on delivering High Performance & Exponential Growth to clients through integrated, reliable, responsive and cost-effective business technology solutions.

Follow Mohammed on Linkedin