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BUSINESS IT SUPPORT

IT Support Dubai

Centrally based in Dubai, Burhani is one of the leading IT Support companies in the UAE. Since 2003, we have provided IT Support Services to businesses across the UAE. Our Dubai IT Support Contract clients vary in size from well-known national chains to a wide variety of small to medium sized businesses across a wide range of verticals.

Fast IT Support Response Times

As a top IT Company in Dubai, we totally understand that customers want their support ticket requests resolved as quickly as possible with minimal impact to their business.

That said, speed is one of the most important KPIs of any IT Support provider, which is why our Service Desk averages answering all support calls in under 5 minute. This sets our support service apart from other IT Support companies in Dubai who simply do not have the Service Desk resources to provide this timeframe.

Dubai’s Leading IT Support Company

Burhani provide a range of flexible IT Support contracts in Dubai to support your business needs whether you are working from the office or your entire workforce is now working remotely outside of normal office hours.

Our Managed Services team are often regarded as the most talented IT Service Desk in Dubai due to their consistent performance and for keeping our average response time for IT Support tickets to under 5 minute.

Dedicated Account Management

To maintain our award winning levels of customer service and to strategically guide our clients, each client is assigned a technical Account Manager.

Our Account Managers are experienced in providing the high quality Outsourced IT support Dubai companies need; they will work alongside you and our IT Consultancy team to design your IT Roadmap and manage your IT vision for now and for the future.

Read our Covid Response strategy that outlines how we are continuing to serve our clients with the best IT Support Services while ensuring the health & safety of our employees and clients.

Looking for Responsive & Affordable Business IT Support AMC in Dubai?

Burhani’s IT Support AMC Services can help eliminate IT downtime and ensure your data is always protected while reducing IT costs by upto 40%
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DUBAI’S LEADING IT SUPPORT COMPANY

A Virtual CIO, Reliable Technology & Predictable IT Expenses

24×7 access to a dedicated team of qualified & experienced IT experts at a fraction of the cost of hiring in-house
WHY BURHANI FOR IT SUPPORT

Experience Fast Response, Reliability & Expertise

Our Award-Winning IT Support Services are proven to deliver quick response times, reliability & expertise while ensuring friendly service with effective strategic advice
IT Support Dubai | Managed IT Support in Dubai | Burhani

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What makes Burhani the leading provider of IT Support Dubai?

Burhani is renowned as a leading IT Company in Dubai, due to our industry award wins and the wide range of IT Support services and solutions we provide.  We have worked with many Dubai businesses on a range of projects including Outsourced IT, Remote IT Support, Managed IT Support,  IT Consultancy, IT Infrastructure, IT Security including Microsoft Cloud Consultancy and Network Support services.

Why choose us for IT Support?

Many Dubai businesses choose us as their IT Support partner of choice due to our Central Dubai location as our offices are based in Oud Metha and the size and technical expertise of our Support Desk coupled with extensive industry experience. Burhani is one of the few IT Support companies in Dubai that are a certified Microsoft Cloud Partner with a large team of Senior IT Professionals.

CLAIM YOUR FREE, NO-OBLIGATION CONSULTATION TODAY. CALL +971 4 266 0852    |    EMAIL:  sales@burhani.co

CLIENT SUCCESS STORIES

See What Other UAE Business Leaders Are Saying About Us

“Burhani Gives Us Complete IT Peace Of Mind”

Dr. Nedal Abdo, CEO, International Pharmaceuticals

“Their Support Team's Response Time is Brilliant!”

Mr. Daniel Price, Creative Manager, Early Years Education

“I Give Them 5 out of 5 Stars”

Mr. Lokesh Asnani, Director, Ashoka Electrical Group

“We Now Have 24x7 Backup & DR on the Cloud”

Mr. Ayub K, CEO, Nisa Trading LLC

FREQUENTLY ASKED QUESTIONS

Why Fast & Responsive IT Support Matters?

Ask us how we can help you reduce costs, reduce risks & boost productivity with our IT Support Services

What is Burhani Managed IT Support?

Burhani Managed Services is an multi-award winning IT Support & Managed Services Provider headquartered in Dubai, UAE with more than 18 years of experience in serving the IT needs for small & mid-sized businesses across the UAE. Burhani has physical staffed offices in Dubai, UAE as well as a 24×7 NOC in Pune, India.

CRN recognises Burhani as a member of their MSP500 which is a rating of the top 500 IT Support companies worldwide.

Burhani is also one of the only handful of Dubai IT support companies that have verified client testimonials & case studies.

What is an MSP (Managed IT Service Provider)?

A Managed IT Service Provider (MSP) is a company that remotely / physically manages a customer’s IT infrastructure and/or end-user systems. Burhani is proud to offer a hybrid approach to IT Support delivery which ensure lightning fast response times in conjunction with regular onsite scheduled preventative maintenance.

Where Can I See Your Customer Testimonials?

As one of the oldest and most experienced IT Support Companies in Dubai, we pride ourselves on our customer service; our consistently high support service levels are reflected in our customer testimonials which gained us the MSP500 Award amongst many others. This demonstrates our performance and credibility as the leading IT Support company in the UAE.

Are you Accredited by Technology Vendors?

Yes, Our Managed IT Support services in Dubai is accredited by some of the world’s leading IT vendors, such as Microsoft, Cisco, Vmware, Zoho, and Sophos and, in addition to this, our award winning Cloud Migration Services team are there to provide you with specialist Microsoft Cloud & AWS Cloud Consultancy to help accelerate your digital transformation goals.

What are your IT Support Response Times?

  • 2 Minute Average Initial Response Time
  • 15 Minute Average Response Time
  • 1 Hour Average Resolution Time

What’s included in your IT Support Services?

Our Business IT Support solutions in Dubai provide a wealth of benefits. Standard IT Support cover is available 8.30am – 6.00pm Sunday to Thursday, however our contract hours are flexible and the Service Desk are equipped to provide extended service hours such as 7am-7pm, and weekend and 24/7 cover for those customers who require higher levels of support. We can also customise an IT support plan based on your business needs and budget. Reach out to us to learn more.

Do you only provide Remote Support? Do you have Onsite IT Support in Dubai?

We offer a hybrid based model of IT support. While our dedicated remote support teams are tasked with responding to and resolving tickets as quickly as possible, we also have a full team of experienced onsite engineers that will visit your office both on-demand and as a scheduled regular preventative maintenance plan.

Do You Offer Written SLAs for Accountability?

Here at Burhani, accountability is built into our business by the responsibility to uphold the great reputation we’ve established over 18+ years. All our services are backed by a Service Level Agreement (SLA) that states what services you’ll receive and the time frame in which you’ll receive those service. We also implement Customer Satisfaction (CSAT) tracking on every help desk ticket submitted. When an issue is resolved you’ll be able to rank your customer experience. If the review is anything but perfect, your assigned account manager will reach out to discover what we can do better next time.

Can you create a Customised IT Support Plan for My Business?

Absolutely!

Please speak to an advisor so we can better understand your business’s unique needs. 

Call: +971 4 334 8478

Email: sales@burhani.co

Are your IT Support Contracts Flexible?

Absolutely!

Every IT Support contract Dubai includes unlimited remote support for all staff where they can quickly speak directly to an Engineer. All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security.

This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management. Each client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings to ensure your IT Support Service and IT Strategy are kept on track in order to achieve your company goals.

We work hard to provide the IT Support Dubai companies need.

Please speak to an advisor so we can better understand your business’s unique needs. 

Call: +971 4 334 8478

Email: sales@burhani.co

We Already Have Some Internal IT Support Staff. How Can You Still Help?

Your internal staff is often better suited to drive innovation for business critical processes instead of fixing broken systems. Burhani’s supplemental co-managed IT support plans can help take the day-to-day IT Support issues off your team’s plate so they can focus on more strategic projects.

Please speak to an advisor so we can better understand your business’s unique needs. 

Call: +971 4 334 8478

Email: sales@burhani.co

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