CEO, Burhani Managed IT Services
Dear Fellow Business Owner,
Scale events — like online sales and digital product launches — present great revenue opportunities, but they also present large risks to your business. Whether you are a retailer preparing for Black Friday and Cyber Monday, or a digital vendor launching a new service, your brand is both at its most visible and its most vulnerable during these scale events. Many more customers visit your site over a short period of time, raising the potential for resource constraints and discovery of software bugs. Information about issues spreads quickly via social media and news outlets. And, your customers typically spend more per transaction, so every lost order has a greater negative impact on your bottom line.
WHAT IS SITE RELIABILITY ENGINEERING (SRE)
SRE uses a well-defined DevOps approach to create an iterative cycle of data-driven improvement for your website and operations, ensuring they can support even the biggest scale events. SRE implements automated processes and systems to enhance the reliability of current manual processes. It also creates a shared responsibility for availability across your organization, helping to align teams and speed response times. Site reliability engineers work in a combined development and operational capacity to achieve availability, latency, and performance goals for a service.
A key part of the SRE process is understanding and embracing risk.
With SRE, you can better:
- Measure your operational realities
- Identify your tolerances and expectations
- Understand both infrastructure and opportunity costs
- Establish actionable targets for operations
Each SRE cycle includes logical steps to help you advance your business:
- Define your objectives
- Assess your risks
- Analyze your data
- Adapt your applications
CLOUD SITE RELIABILITY METHODOLOGY
As shown in the following diagram, site reliability engineers can spend up to half of their time on operations-related work and the rest of their time on development tasks. In their operations work, they address customer issues and are on call. Because the applications that they oversee are expected to be highly automated and self-healing, the engineers have time to do development tasks, such as writing new features, scaling, or implementing automation. The ideal site reliability engineer candidate is either a software engineer with a good administration background or a highly skilled system administrator with knowledge of coding and automation. Your site reliability engineers might also work on eliminating performance bottlenecks, isolating failures by using the circuit breaker and bulkhead patterns, creating runbooks, and automating daily operations processes.
Use automation to perform operations to scale with load.
Cap the operational load: spend 50% of the time on toil and 50% of the time on improvements.
Share 5% of the operations work with the development team. Any excess operations work overflows to the development team.
Have an SLA or SLO for the service and measure against it.
Create an error budget to control velocity. Balance effective self-regulation of features against stability.
LET US HELP YOU IMPLEMENT SITE RELIABILITY ENGINEERING AT YOUR CLOUD DATACENTER
As an Microsoft Cloud Partner, Burhani understands how to deploy custom applications, websites and enterprise applications in the Azure Cloud including test, dev, production, backup, and disaster recover
CONTACT US TODAY TO INQUIRE ABOUT OUR EXPERT CLOUD & APPLICATION MODERNIZATION CONSULTATION + MANAGED SERVICES