Microsoft Power Virtual Agents Implementation Services Partner in Dubai, UAE
Power Virtual Agents is part of the Microsoft Power Platform which comprises of Power Automate, Power BI and Power Apps. Power Virtual Agents gives users the ability to create adaptable AI chatbots which can be used for both employee and customer benefit.
How does Power Virtual Agents Work?
At the heart of Power Virtual Agents is a powerful authoring canvas that allows non-IT people to start building bots. This is very well-designed and intuitive, making bot design a realistic option for power users and citizen developers.
The authoring process works something like this. Lets say you are designing a bot that is going to appear on your intranet to answer questions from employees; within Power Virtual Agents you define a list of the topics that you want the bot to answer questions about. One of these might be Office Hours so customers can query the opening hours of your different locations. Realistically, your bot will have multiple topics that are defined within Power Virtual Agents.
Each topic will have a list of defined trigger phrases that will illicit some kind of response from the bot. Here, the matching trigger phase is based on a percentage score so the matching does not need to be exact, but it is easy to add multiple trigger phrases for each topic.
From the trigger phrases, the user can then define each step of the bot and the related conditions. There are several options for each step, including the ability to display a message and answer a question. You can also introduce branching to give different options dependent on the responses from the user. For example, the bot can ask a question – For which office do you want to know the opening hours? – and offer five choices, with a response then defined for each choice. These are then presented as different branches within the authoring canvas.
Benefits of Microsoft Power Virtual Agents
Power Virtual Agents is an exciting tool that effectively democratises bot design across the enterprise. There a number of standout capabilities that make it particularly powerful.
- Great design to enable input from subject matter experts : We love the authoring canvas design it is extremely easy to use. This is really important as it allows subject matter experts to directly author and configure a bot. Their input is critical when it comes to creating specific solutions that require strong domain or expert knowledge; in our view it not only creates better bots, but also engages non-IT people to continue to make improvements and directly configure the bot themselves.
- The tool is very flexible in driving continuous improvement : Good bot design is very iterative in its nature; you need to tweak and improve the bot to make it more effective, ideally through a process of continuous improvement. The design of Power Virtual Agents reflects this; the authoring canvas is very dynamic and easily allows you to make changes and additions. The analytics are in very easy reach to inform the design changes you need, as you can effortlessly switch from analytics screen to authoring canvas (and vice versa) in one click.
- The integrations drive the power and value : A clear advantage of Power Virtual Agents is the easy integration with the rest of Power Automate and the Microsoft 365 suite as well as other systems, often out of the box. The handing off to live chat with an agent receiving the history of a conversation is a strong feature, and the ability to post to multiple channels supports good adoption. These features allow the creation of bots to improve business processes that have real value.
- You can still involve your developers : Even though Power Virtual Agents has a no-code interface targeted to non-IT professionals, your software developers can still use their traditional coding environments to work with Power Virtual Agents. This gives IT functions the option to build a bot, and then hand off ownership and management to non-IT professionals.
Looking for an Experienced & Reliable Microsoft Power Virtual Agents Implementation & Support Partner in Dubai, UAE?
Power Virtual Agents is a great addition to the Power Platform and Microsoft 365 suite of tools and opens up exciting possibilities for bot creation and ongoing improvement. If you would like to know more about Power Virtual Agents and how it can help your business, then get in touch!
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