Microsoft Dynamics 365 Customer Service Consultancy Partners in Dubai, UAE
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized service with a 360-degree customer view, and provides visibility into service agents’ performance with dashboards and reports.
Gartner named Microsoft a Leader in 2021 Magic Quadrant for the CRM Customer Engagement Center.
Among renowned Dynamics 365 Customer Service users are The Coca-Cola Company, HP, Pandora Jewelry LLC, Adobe Inc., and Visa Inc.
Burhani, A Microsoft Gold Partner & one of the fastest growing Microsoft Dynamics 365 Customer Service Partners in Dubai & Abu Dhabi, UAE; has 20+ years experience in implementing & managing business technology solutions for small & mid-sized clients across the Middle East.
Microsoft Dynamics 365 Customer Service Implementation Partner in Dubai, UAE
Microsoft Dynamics 365 Customer Service can help organizations optimize service operations, increase the productivity of service agents, and boost customer loyalty.
Dynamics 365 Customer Service can help your business :
- Track customer issues through cases
- Record all interactions related to a case
- Share information in the knowledge base
- Use unified routing to efficiently route work items
- Manage conversations across channels, including voice
- Use AI-driven embedded insights and analytics to improve customer satisfaction
- Collaborate with experts in Microsoft Teams
- Create and track service levels through service-level agreements (SLAs)
- Define service terms through entitlements
- Manage performance and productivity through reports and dashboards
- Create and schedule services
- Participate in chats
Burhani helps Dubai, UAE businesses leverage the power of Microsoft Dynamics 365 Customer Service to personalize each experience and optimizes your agents’ productivity so you can earn customers for life.
Looking for an Experienced & Reliable Dynamics 365 Customer Service Partner in Dubai, UAE?
Burhani is one of the select few Microsoft Gold Partners in Dubai & Abu Dhabi, UAE with a dedicated business unit for Microsoft Dynamics 365 Customer Service consulting, migration, implementation & on-going support.
Over the last few years, we have helped small, mid-sized and enterprise businesses accelerate digital transformation by leveraging the power of the Microsoft cloud – As such, we are regarded as the leading Microsoft Dynamics 365 Partner in Dubai, UAE.
Get Your Free Strategic Dynamics 365 Customer Service Consultation Session
As one of the largest Dynamics 356 Customer Service partners in Dubai, UAE with an elite team of certified Microsoft Dynamics 365 consultants, Burhani’s team of specialist Microsoft Dynamics 365 Consultants have a proven track record of tailoring and implementing Microsoft Dynamics 365 for Customer Service across many different verticals.
Hurry! Book your Free, No-Obligation 30 minute Microsoft Dynamics 365 Customer Service strategy consultation today!