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DYNAMICS 365 CUSTOMER SERVICE

Microsoft Dynamics 365 Customer Service Consultancy Partners in Dubai, UAE

Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized service with a 360-degree customer view, and provides visibility into service agents’ performance with dashboards and reports.

Gartner named Microsoft a Leader in 2021 Magic Quadrant for the CRM Customer Engagement Center.

Among renowned Dynamics 365 Customer Service users are The Coca-Cola Company, HP, Pandora Jewelry LLC, Adobe Inc., and Visa Inc.

Burhani, A Microsoft Gold Partner & one of the fastest growing Microsoft Dynamics 365 Customer Service Partners in Dubai & Abu Dhabi, UAE; has 20+ years experience in implementing & managing business technology solutions for small & mid-sized clients across the Middle East.

Microsoft Dynamics 365 Customer Service Implementation Partner in Dubai, UAE

Microsoft Dynamics 365 Customer Service can help organizations optimize service operations, increase the productivity of service agents, and boost customer loyalty.

Dynamics 365 Customer Service can help your business :

  • Track customer issues through cases
  • Record all interactions related to a case
  • Share information in the knowledge base
  • Use unified routing to efficiently route work items
  • Manage conversations across channels, including voice
  • Use AI-driven embedded insights and analytics to improve customer satisfaction
  • Collaborate with experts in Microsoft Teams
  • Create and track service levels through service-level agreements (SLAs)
  • Define service terms through entitlements
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services
  • Participate in chats

Burhani helps Dubai, UAE businesses leverage the power of Microsoft Dynamics 365 Customer Service to personalize each experience and optimizes your agents’ productivity so you can earn customers for life.

Looking for an Experienced & Reliable Dynamics 365 Customer Service Partner in Dubai, UAE?

Burhani is one of the select few Microsoft Gold Partners in Dubai & Abu Dhabi, UAE with a dedicated business unit for Microsoft Dynamics 365 Customer Service consulting, migration, implementation & on-going support.

Over the last few years, we have helped small, mid-sized and enterprise businesses accelerate digital transformation by leveraging the power of the Microsoft cloud – As such, we are regarded as the leading Microsoft Dynamics 365 Partner in Dubai, UAE.

Get Your Free Strategic Dynamics 365 Customer Service Consultation Session

As one of the largest Dynamics 356 Customer Service partners in Dubai, UAE with an elite team of certified Microsoft Dynamics 365 consultants, Burhani’s team of specialist Microsoft Dynamics 365 Consultants have a proven track record of tailoring and implementing Microsoft Dynamics 365 for Customer Service across many different verticals.

Hurry! Book your Free, No-Obligation 30 minute Microsoft Dynamics 365 Customer Service strategy consultation today!

Earn Customers for Life

with Dynamics365 Customer Service

Make every customer engagement exceptional. Discover how to reduce contact center complexity with a single, connected platform.
D365 Customer Service Consulting
D365 Customer Service Implementation
D365 Customer Service Licensing
D365 Customer Service Migration
D365 Customer Service Project Rescue
D365 Customer Service Support
Book Your Free, No-Obligation 30 Minute Dynamics Strategy Session

Get upto 30% Off D365 Customer Service Licensing. Find out if you qualify.

Microsoft Dynamics 365 Customer Service Implementation Partners in Dubai & Abu Dhabi, UAE - Burhani
BUSINESS BENEFITS

Deliver Consistently Amazing, Omnichannel Support

Empower support teams with the tools to provide world-class omnichannel customer service using Microsoft Dynamics 365 Customer Service for better customer experiences

Help agents close cases faster with AI-driven productivity tools that support agents with the right information at the right time

Dynamics Customer Service - Close Cases Faster

Help customers help themselves with virtual agents and knowledge base portals

Dynamics Customer Service - Enable Self Service

Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs

Dynamics Customer Service - Optimize Service Operations

Recognize and quickly connect with customers to personalize and secure interactions

Dynamics Customer Service - Personalize Interactions

QUICK START YOUR DYNAMICS 365 JOURNEY WITH A TRUSTED MICROSOFT GOLD PARTNER IN DUBAI, UAE

FOR A PERSONALIZED DEMO CALL +971 4 266 0852    |    EMAIL:  sales@burhani.co

OUR UNIQUE APPROACH

A Proven Framework for Successful Dynamics 365 Implementations

Our Proprietary 6-Step Dynamics 365 Consulting Process Ensures A Highly Structured & Predictable Implementation
A Proven Framework for Successful Dynamics 365 Implementations in Dubai, UAE
THE BURHANI ADVANTAGE

Burhani is proud to be recognized as amongst

the Top 1% of Microsoft Partners Worldwide

As a Microsoft Gold Partner with 20+ Years Experience, Burhani's Unique Mix of People, Process & Technology Enables Businesses Accelerate Digital Transformation by Leveraging the Power of Microsoft Dynamics
20+ year Microsoft Partner
Deep Industry Knowledge
Local Presence in the UAE
Certified Dynamics Experts
Documented Success Stories
Ongoing Training & Support

What is a Microsoft Gold Partner?

Microsoft Gold Partner is an elite Microsoft status for highly certified IT companies in the UAE like Burhani providing the full range of Microsoft-related products and services.

The role of the Microsoft Gold Partner is to provide the highest standards of product and solution expertise and guidance during the discovery phase, implementation and subsequent support of Microsoft ERP and CRM systems for end user organizations across the UAE.

What is a Microsoft Dynamics 365 Partner?

Microsoft Dynamics 365 Partners in the UAE help organizations like yours with everything around your transition from an old ERP, CRM or Customer Service system (SAP, Oracle etc.) to a modern Microsoft Dynamics 365 solution. 

A Dynamics 365 Partner in Dubai specializes in all aspects of your Microsoft solution lifecycle which include assisting your team with evaluating and selecting the right solution, correct licensing, migrating, implementing, servicing and supporting your business once live on Dynamics 365.

Why Select a Microsoft Gold Partner for Dynamics Implementations?

The value of Microsoft Gold Partners in the UAE, like ourselves at Burhani, lies in the guarantee of professional expert support and it is the highest level a Microsoft Partner can reach.

A Microsoft Dynamics partner in Dubai, UAE such as Burhani is part of an industry-leading Microsoft partner ecosystem that offers expert guidance and support in buying, implementing, and optimizing your Dynamics 365 applications.

With Microsoft’s continued annual reviews you can be assured that your business transformation is in safe hands with Burhani, as we continue to develop the expertise of our staff and provide total satisfaction for our clients.

As a Microsoft Gold Partner, we have been recognised as having the capabilities to:

  • Provide Microsoft based IT services and products
  • Provide continuous customer support and be first in line for updates and news
  • Provide smarter training tools and programs
  • Provide consultative expertise with best in class Microsoft implementation and deployment
  • Have been recognised as a leader within the partner community

Among the top 1% of Microsoft Partners worldwide, Gold Partners such as Burhani are recognized for offering innovative business solutions…thinking outside of the box to help customers get the most value possible from their Microsoft investment.

How a Microsoft Dynamics 365 Partner Helps?

Implementing a business ERP/CRM application is not an easy process. A local, reliable & responsive Microsoft Dynamics Partner in Dubai, UAE can help your business develop & execute a Dynamics implementation strategy by :

  • Evaluating New Solutions : Get help identifying the Dynamics 365 applications that best fit your needs now and as your business needs change going forward.
  • Tailor Existing Solutions : Customize or enhance business processes with partner apps that add industry-specific functionality to the out-of-the-box capabilities of Dynamics 365.
  • Staying on Track : Receive ongoing support, consultation, and optimization recommendations from trusted advisors who are with you every step of the way.
Why Select Burhani as your Microsoft Dynamics 365 Partner in Dubai & Abu Dhabi, UAE
DOWNLOAD FREE REPORT

Looking for a Reliable & Responsive Microsoft Dynamics Partner in the UAE?

Download this free guide to learn what to look for (and look out for!) when selecting the right-fit Microsoft Dynamics 365 Partner for your business.

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The Definitive Guide to Selecting a Microsoft Dynamics 365 Partner in Dubai, Abu Dhabi, UAE
CLIENT TESTIMONIALS

Our Inspiration. Satisfied Clients

“Burhani Gives Us Complete IT Peace Of Mind”

Dr. Nedal Abdo, CEO, International Pharmaceuticals

“Their Support Team's Response Time is Brilliant!”

Mr. Daniel Price, Creative Manager, Early Years Education

“I Give Them 5 out of 5 Stars”

Mr. Lokesh Asnani, Director, Ashoka Electrical Group

“We Now Have 24x7 Backup & DR on the Cloud”

Mr. Ayub K, CEO, Nisa Trading LLC

CASE STUDIES

Documented Success Stories of Dynamics 365 Implementations

See how Dynamics helps businesses connect their data, processes, & teams with intelligent business apps
RESOURCES

Dynamics 365 Customer Service Insights

Useful tips & updates on Microsoft Dynamics 365 Customer Service

QUICK START YOUR DYNAMICS 365 JOURNEY WITH A TRUSTED MICROSOFT GOLD PARTNER IN DUBAI, UAE

FOR A PERSONALIZED DEMO CALL +971 4 266 0852    |    EMAIL:  sales@burhani.co

FREE DYNAMICS 365 STRATEGY SESSION

Quickstart Your Dynamics 365 Implementation

with a Trusted Microsoft Gold Partner in the UAE

Fill out this form to request your Free, No-Obligation Microsoft Dynamics 365 Strategy Session

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