We challenge you to find another IT services company in Dubai that would dare to make these promises:
1. 100% Service Satisfaction Guarantee: We will do whatever it takes to make sure that you are thrilled with our service! No hassles, no problems – that’s our unconditional promise to you!
2. Technology Roadmap: As consultants first, we will work with you to understand your business goals and develop a comprehensive 12-month business technology roadmap to help budget for IT improvements.
3. Quick Turn Around Times: We understand that when your computers don’t work, your business comes to a halt. Our ‘First Response’ technical support team will quickly & securely access your system and resolve the problems so you don’t need to wait around for a technician to arrive onsite.
4. Award Winning IT Best Practices: As the #1 CompTIA certified Premium Managed IT Services company in the UAE, we have adopted industry best practices related to IT infrastructure management & support.
5. No Geek Speak: Our specialists have been trained to avoid ‘technical jargon’, listen to your questions and make recommendations in plain English.
6. A Dedicated Client Success Manager: We are committed to your success and every Managed Services client is assigned a Dedicated Client Relationship Manager who will make sure that your concerns are quickly & efficiently addressed.
7. Clear & Transparent Invoices: All our invoices are thoroughly checked for errors before being sent out. Also, we clearly itemize every charge for your reference.
8. Proactive Approach to IT Service Delivery: Most IT Support Companies in Dubai only react to emergencies, however, our team of NOC experts are constantly monitoring your network’s health to ensure that we can detect AND resolve issues BEFORE they result in business downtime.
8.5 Building Long-Term Business Relationships: Burhani is proud of the fact that most of our clients go back 10+ years. See what our clients have to say about us! You will see themes of top-quality customer service, reliability, consistency, and honesty.